Practice Information

Urgent Same Day Appointments

• Better management of urgent care (when people are unwell) includes providing phone triaging of patients requesting an urgent same day appointment. This ensures that in person consultations are available to patients who need them most.

• Our same day appointments are reserved for those with a true same day need

• If you are needing a same day appointment, please call Devon Medical on 06 759 1888. You can either speak to an admin member or leave a message asking for an urgent appointment.

Routine Appointments

• Appointments can be made by contacting the reception team or booking through the My Indici patient portal.

• Please check in at reception when you arrive for any appointments.

• Standard appointments are 15 minutes long.  If you have several issues to discuss please write them down and your doctor will help prioritise what can be dealt with in this particular appointment.

• If you have a few issues to discuss, it is best if you book a double appointment to ensure there is enough time. There is an extra cost for this – ask at reception for more information.

• For continuity of care, we always endeavor to book you with your regular doctor. However, if your doctor is not available, you may be offered an appointment with another doctor.

• Please ensure you turn off your mobile phone during appointments.

Due to an unprecedented number of patients not arriving for scheduled appointments and not contacting us to cancel appointments we will be implementing a non-attendance fee.

At Devon Medical, we have set up systems to help you manage your appointments and provide text reminders for all phone and portal bookings (unless booked within 24 hours of appointment).

We appreciate that life gets busy at times and there may be unforeseen circumstances when you can no longer attend your scheduled appointment.

If this is the case, we require you to advise us (by phone 06 759 1888) at least 1 hour prior so that we can re-allocate that appointment to another patient in need.

If you do not attend your scheduled appointment, you will be charged a non-attendance fee which is 75% of your usual consultation fee.

Thank you

The team at Devon Medical

My Indici is free, secure, online service that allows patients to book appointments, view medical records, request repeat prescriptions and much more. Please ask our staff for more information or how to register.

We have a nurse available for phone calls.  At times there is a high volume of calls so please leave a message on their answer phone and they will return your call as soon as possible.  Please be aware that calls will be returned within the next business day therefore do not leave a message in an emergency.  If your call is urgent please advise the receptionist when phoning.

All patients have the right to be fully informed about the results of any tests, investigations, laboratory results etc.  It is our policy to contact patients about abnormal results as soon as possible after we have received them.  We do not routinely contact patients with normal results. You are welcome to phone the nurse for your results or if requested to do so.

You will find a list of our current fees on the practice information notice board and at reception.  Please ask the receptionist if you need further information. Payment is required on the day of treatment.

• Please inform the receptionist if you need a driver’s license medical, company or insurance medical as we need to allow additional time for these consultations.

• Cervical smear tests can be done by a nurse without seeing the doctor.

• We provide “Health Warrant of Fitness (HWOF)” medicals for over 40’s. This is similar to a vehicle having a warrant of fitness check. It involves having blood tests to check cholesterol, diabetes, liver, kidneys and prostate for men.  Please ask reception how to arrange to have a HWOF.

Emails are a quick and easy way to communicate especially with the ever-increasing pace of life people are leading.

Emails are not an entirely secure form of communication. There is the risk of them being sent to the wrong person or you may have given others permission to access your computer or emails. By contacting us via email we accept you agree to the terms & conditions of our email policy. Although we do have robust internet security measures in place email security cannot be guaranteed.

We do not accept or respond to emails for:

• Cancelling appointments same day appointments

• Diagnosing or managing acute conditions

• Urgent medical care

• Medical advice

Emails should only be sent to admin@devonmedical.co.nz

We have specialist doctors using our rooms at times for their private practice.  You need a referral to see a specialist – please ask the nurse or receptionist for further information.

Advance care planning | Health Navigator NZ